Customer Relationship Management

Customer experience has been suffering big time during the coronavirus pandemic. Businesses have started realizing the gap, which might even elongate once the lockdown ends. So, they need to focus on ...

Ideal and applicable to all business scenarios—when businesses get to know the customers, it becomes easier to understand what they need to grow. If you rewind 15 years, you would remember the main ...

Customer Relationship Management These days, providing the best product and services to the customers isn’t enough. Building a relationship with the customers to improve loyalty and retention can...

Customer experience for any business growth is one of the most important aspects; however, the challenge every business faces today is that they don’t know about what to change and how to measure th...

So how can marketers stay competitive in data-driven work with their outdated technology? Simple, they CAN’T! What is the Value of Top-Notch CX? It is no secret that the most relevant and f...

Customer Relationship Management (CRM) for any enterprise is the foundational element that creates the business channel for the products to reach customers. CRM is particularly important for the enter...

If you are one of the customer interaction reps who keep networking with the potential customers or even current customers, then you would have heard about the term: “a customer wan...

The primary goal for any organization is to establish a relationship with the customers. The relationship is based on the mutual understanding of assisting each other goals. Though in modern times thi...

Customer Relationship Management (CRM) is a technology used by enterprises to manage their relationship with customers. The CRM contains all the data on customer interaction whether it’s on-website,...