Whitepapers

The COVID-19 pandemic has elevated the importance of customer service to nurture customers, retain and increase their loyalty, and grow revenue. Customer service leaders are also accelerating moderniz...

Yes, selling is an art, but the best sales people close deals by having a firm grasp of the science. Managing and motivating a sales team requires the same blend, but identifying deals that deliver...

Improving Sales Effectiveness to Benefit the Bottom Line More effective management of pricing usually is the biggest profitability lever available to corporations. Yet, senior executives often cann...

More effective management of pricing usually is the biggest profitability lever available to corporations. Yet, senior executives often cannot manage pricing effectively because they encounter five c...

If you’ve helped your organization manage technology in any capacity, you’ve probably heard of IT Financial Management (ITFM) and Telecom Expense Management (TEM). But what may be new to you is th...

Set OKRs the right way Get our free guide on how to implement objectives and key results (OKRs) to improve goal setting at your company. Learn how to set good OKRs, avoid common pitfalls, and roll ...

Everyone from the CEO to the newest hire wants to be part of an effective team. But in unprecedented times, with an accelerated shift into the future of work, how can organizations achieve clarity on ...

Phishing Campaigns Continue to Evolve and Innovate If we learned anything from 2020, it’s that threat actors’ ability to quickly adjust their methods to world events can be lightning fast. From...

IBM Cloud for Communications Technical Overview....

How Customers Unlocked Business Value With IBM And Red Hat. IBM commissioned Forrester Consulting to conduct a Total Economic Impact TM (TEI) study and examine the potential return on investment (R...